Delivery and returns

CHRISTMAS AND NEW YEAR SHIPPING 2021
LAST DAY TO SHIP 23rd Dec - to receive Dec 24th
Closed 25th, 26th, 27th, 28th, 29th
Shipping Dec 30th ( 24hr delivery)
Closed Jan 1st, 2nd, 3rd
Usual Hours from January 4th 2022


ALL ORDERS WILL BE PROCESSED THE SAME DAY FOR NEXT DAY DELIVERY (mainland UK)

Orders received by 2pm will be dispatched same day via DPD

Delivery timescale options available at checkout.

Carriage paid orders will be sent on a 24 hour consignment (Mainland UK Only)

Returns

Non-Faulty Items

Goods can be returned within 14 days of receipt for a refund (Postage at customer cost).

The Returns time is extended over the Christmas period to Jan 6th for any product purchased from 1st November

See Terms and Conditions for your cancellation rights.

Faulty Items

Please email sales@rhinegoldequestrian.co.uk with details of faulty items for a Return Postage Label. Include name, order number and reason for return on your email.